FAQ

Members
A unique and exceptional hotel loyalty program to reward members.
Members of WinnRewards loyalty program are benefited with 2xReward system, rewarded by hotel and by the WinnRewards. Members enjoy earning reward points for their expenditures at the hotel and also for being a member of the loyalty program. So, from the day you are an active member of WinnRewards, you will be earning loyalty points continuously.
There are a several ways to join WinnRewards loyalty program. You may enrol yourself on our website www.winnrewards.com or while making a booking on our website. Additionaly, you can also enrol at the front desk in any partner hotel of WinnRewards.

Membership is free. Signing up for membership is an easy and simple process. Fill in your last name, first name, country and email address, accept terms and conditions and privacy policy and submit. Check your email for your membership details. The email address will eventually become the membership log in ID to access to WinnRewards account.
After signing up your membership, you will receive a membership number. The membership number will apear in your membership card and your email address will be your membership log-in ID. You can use either your membership number or membership ID to get your points updated in to your account, making hotel reservation or to claim your missing points.
Access to your WinnRewards account, then go to personal information tab and update your personal information.
Visit our website www.winnrewards.com, under the link log in click on the ‘forgot password’, fill in your email address (membership ID) and submit. You will receive an email with link to reset your password. Please check your spam box in case you do not receive any email.
Membership is generally open to any adult (see Terms and Conditions). Corporations, associations, groups and/or other entities need additional permission and should apply separately to become a member of WinnRewards.
Access your WinnRewards account, on the Quick Links you will find ‘submit withdraw membership form’. Fill in the information and submit. Allow five working days to process your request. Once you confirm to withdraw membership, any remaining points in the account will be fortified and can longer be retrived.
Member with at least one SE points (see also 2.2) record is considered as an active member.
A member with no SE points (see also 2.2) record is considered as non-active member.
Earn points
Members earn points based on their expenditures at hotel where the transaction is settled by cash or card payment. Most importantly a member earns points for an eligible stay (see 2.8). All active members are also periodically rewarded with WinnRewards honour points. In some exceptions WinnRewards may reward members with promotional or bonus points.
SE Points mean Self Earning Points - a unit that is accumulated by paying expenses in cash or card.
Honor points are rewarded by WinnRewards loyalty program. This reward method is a random approach but not guaranteed to any minimum points or a regular period and rewarded to active members only. However, all active members will eventually be earning WinnRewards honor points.
WinnRewards may also reward its members with promotional points on special occasions. These points can be seen as bonus points and also a generous approach of WinnRewards.
Members or Cardholders accumulate WinnRewards SE points on the following basis:

Classic Membership

€ 1 eligible spent = 1 WinnRewards SE Points

Silver Membership

€ 1 eligible spent = 1.25 WinnRewards SE Points.

Gold Membership

€ 1 eligible spent = 1.5 WinnRewards SE Points.

Platinum Membership

€ 1 eligible spent = 2 WinnRewards SE Points.

Payment made with reward points is not eligible in accumulating WinnRewards points. Any taxes such as VAT and City Tax are not considered for awarding points. Mostly room price, food and drinks price are included VAT. So for example if your bill was 90.00€ and you received 75 points that means points are awarded on your net payment after deducting taxes (VAT and others).
Only an entire number of points can be rewarded to member’s account. If the euro/WinnRewards points conversion rate applied results in a decimal number of points, it will be the whole number immediately below, if the decimal is less than 5 and the whole number immediately above, if the decimal is equal to or greater than 5. For example, for a member or cardholder with Classic Status stay in a hotel or made a purchase in a participating organization of WinnRewards:

For example, for a member or cardholder with Classic Status:

€ 100.10 spent earns 100 WinnRewards SE points

€ €100.80 spent earns 101 WinnRewards SE points
All active members of WinnRewards earn honor points (see also 1.9). Earning honor points is not guaranteed to any minimum points or a regular period. These points are periodically rewarded by WinnRewards.
Reservations that are made direct on:

  • hotel’s official website ,
  • email,
  • telephone and
  • walk-in reservation,
  • website of WinnRewards
are considered as an eligible booking and the stay is eligible in earning WinnRewards SE points. Hotel reservations made through any other channel or medium than above mentioned are not eligible to earn points.
The proportion of the bill paid in cash or card is qualified in earning WinnRewards SE points. Points are updated in to member’s account within 14 days after check-out of the concerned stay.
Rewarding members with honor points is a random approach of WinnRewards. All active members of WinnRewards earn honor points. We recommend you to access your account statement at regular intervals. Members also receive a montly account statement email.
SE points are updated within 14 days counting from check-out date. If your stay was an eligible and your hotel bill was settled in cash or card and you still did not receive your points, then access to your WinnRewards account and use the ‘submit a missing points form’ to claim your missing points. Our customer support team will make sure you receive your points.
Yes. As long as you settle the payment, you are eligible to earn points. Just make sure you use the email address associated with your WinnRewards account while making reservation.
Yes. If the stay is eligible you will earn SE points if those expenditures also appear on your bill.
No. You don’t earn any points for the part paid in reward points. Points are earned for the proportion of the bill paid in cash or card.
No. WinnRewards points cannot be transferred to any other member.
The SE points and the Honor points do not expire. However, if you receive any promotional points, it may have an expire date.
Your SE points are the base of your WinnRewards membership status. See article 7.3 in terms & conditions.
Redeem points
You can redeem your points by making a reservation on the WinnRewards website www.winnrewards.com
Yes, minimum 1,000 points. Members can choose any amount to spend from 1,000 points.
No. There no are limits to points spending as long balance allows.
No. You cannot exchange your reward points for cash or refund. There is also no refund on unused balance.
Yes. Visit our website www.winnrewards.com and you can use your points to make reservation for others.
No, you do not need to be present at the hotel. While making reservation use the name of the person who will be staying at the hotel.