WinnRewards Hotel Loyalty Program

Frequently asked questions

Members of WinnRewards loyalty program are benefited with 2xReward system, rewarded by hotel and by the WinnRewards. Members enjoy earning reward points for their expenditures at the hotel and also for being a member of the loyalty program. So, from the day you are an active member of WinnRewards, you will be earning loyalty points continuously.

There are a several ways to join WinnRewards loyalty program. You may enrol yourself on our website www.winnrewards.com or while making a booking on our website. Additionally, you can also enrol at the front desk in any partner hotel of WinnRewards.

Membership is free. Signing up for membership is an easy and simple process. Fill in your last name, first name, country and email address, accept terms and conditions and privacy policy and submit. Check your email for your membership details. The email address will eventually become the membership log in ID to access to WinnRewards account.

Members earn points based on their expenditures at hotel where the transaction is settled by cash or card payment. Most importantly a member earns points for an eligible stay (see 2.8). All active members are also periodically rewarded with WinnRewards honour points. In some exceptions WinnRewards may reward members with promotional or bonus points.

SE Points mean Self Earning Points - a unit that is accumulated by paying expenses in cash or card.

Honor points are rewarded by WinnRewards loyalty program. This reward method is a random approach but not guaranteed to any minimum points or a regular period and rewarded to active members only. However, all active members will eventually be earning WinnRewards honor points.

Membership is generally open to any adult (see Terms and Conditions). Corporations, associations, groups and/or other entities need additional permission and should apply separately to become a member of WinnRewards.

Members or Cardholders accumulate WinnRewards SE points on the following basis: WinnRewards Earning Points Payment made with reward points is not eligible in accumulating WinnRewards points. Any taxes such as VAT and City Tax are not considered for awarding points. Mostly room price, food and drinks price are included VAT. So for example if your bill was 90.00€ and you received 75 points that means points are awarded on your net payment after deducting taxes (VAT and others).

All active members of WinnRewards earn honor points (see also 1.9). Earning honor points is not guaranteed to any minimum points or a regular period. These points are periodically rewarded by WinnRewards.

SE points are updated within 14 days counting from check-out date. If your stay was an eligible and your hotel bill was settled in cash or card and you still did not receive your points, then please contact our customer support. Our customer support team will make sure you receive your points.

Yes. As long as you settle the payment, you are eligible to earn points. Just make sure you use the email address associated with your WinnRewards account while making reservation.

Yes. If the stay is eligible you will earn SE points if those expenditures also appear on your bill.

You can redeem your points by making a reservation on the WinnRewards website www.winnrewards.com

Yes, minimum 1,000 points. Members can choose any amount to spend from 1,000 points.

No. There no are limits to points spending as long balance allows.

Questions?

Please mail or call the address below if you have any questions.

+31(0)20 299 1790